Privacy Policy – Luminova Group
Luminova Group is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or engage with our real estate and holiday home management services. By using our services, you agree to the practices described in this policy.
1. Introduction and Scope
The data controller for your personal information is:
Luminova Group
JLT - Cluster X3 - Floor 39 - Dubai, United Arab Emirates.
2. Data Controller Details
We may collect and process the following categories of data:
3. Types of Data Collected
- Contact Details: Name, email address, phone number, and physical address.
- Booking and Rental Info: Check-in/check-out dates, guest preferences, and identification documents where required.
- Property Details: Information regarding properties managed or listed.
- Payment-Related Info: Billing details and transaction history (processed through secure gateways).
- Website Usage Data: IP address, device type, browser settings, and time spent on our site.
- Cookies: Data collected through tracking technologies to enhance user experience.
4. Purposes and Legal Bases for Processing
We process your data for the following reasons:
- Service Provision: To provide and manage our real estate and holiday home services.
- Bookings and Contracts: To manage bookings, rental agreements, and property transactions.
- Inquiry Response: To respond to your requests and provide customer support.
- Marketing: To send updates or offers with your explicit consent.
- Legal Obligations: To comply with applicable laws and regulatory requirements in the UAE.
- Legitimate Interests: To improve our website performance and secure our systems.
Our website uses cookies to distinguish you from other users and analyze traffic. This helps us provide a better experience. You can manage your cookie preferences through your browser settings, though disabling some cookies may limit website functionality.
5. Cookies and Tracking Technologies
6. Data Sharing
We may share your data with:
- Service Providers: Third parties performing functions on our behalf (e.g., payment processing, cleaning services).
- Business Partners: Relevant stakeholders involved in property transactions or management.
- Authorities: Government or law enforcement bodies where required by law or to protect our legal rights.
7. International Transfers
In certain cases, your personal data may be transferred to and processed in countries outside the UAE. We ensure that such transfers are protected by basic safeguards and comply with applicable data protection requirements.
8. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
9. User Rights
In accordance with applicable data protection laws, you may have the right to: access your data, request rectification of inaccurate data, request erasure, restrict or object to processing, exercise data portability, and withdraw consent at any time.
10. Data Security Measures
We implement strict administrative, technical, and physical security measures to protect your personal data from unauthorized access, loss, or alteration. However, please be aware that no transmission over the internet is completely secure.
11. Links to Third-Party Sites
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external platforms. We encourage you to read their respective privacy policies.
12. Updates to the Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version will always be available on our website.
13. Contact Details
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: info@luminovagroup.com